Support & Help
Welcome to NimShare support. Common questions below; for anything else use the contact options.
Contact
For support requests about this instance, contact the operator (see legal notice). For bugs or feature requests about the open-source software: GitHub Issues.
Frequently asked questions
I forgot my password.
Click "Forgot password?" on the sign-in page — you'll get an email with a reset link. If email isn't configured on your instance, the administrator can set a new password for you under Settings → Users instead.
How do I delete my account?
In the app under 'Profile → Delete Account'. All your files, contacts, API tokens and signature workflows are irreversibly deleted. Signature audits are retained for legal reasons.
How do I enable two-factor authentication?
Under 'Profile → Two-Factor Authentication', scan the QR code with your authenticator app (Google Authenticator, 1Password, etc.) and confirm with the 6-digit code.
How do I share a file via a link?
Right-click on the file → 'Share…'. You can set a password, expiry date, maximum download count and recipient allow-list. Videos and audio play directly in the recipient's browser.
How do I report or block another user?
In the iOS app: long-press (context menu) on the user in the address book → 'Report' or 'Block'. Blocked users no longer see you in the directory and cannot directly share anything with you. Reports go to the admin moderation queue.
How secure are signatures?
Every signature workflow is fully logged (IP address, timestamp, device type, timezone). If a certificate is stored, the final PDF also carries a PAdES-B cryptographic signature (SHA-256, PKCS#7) that Adobe Reader verifies natively. The audit report is available as a PDF attachment and JSON export.